Privacy Policy

SevenStar Limo & Chauffeur is a private ground transport operator registered and operating in Victoria, Australia. We provide chauffeur, limousine and passenger transfer services to individuals, corporations and event organisers throughout Melbourne and Victoria.

Business name: SevenStar Limo & Chauffeur
ABN: 96619195425
Address: Melbourne, victoria
Privacy enquiries: info@sevenstarlimo.com.au
Phone: +610483841489

SevenStar Limo & Chauffeur collects only the personal information necessary to provide our services, process bookings and communicate with you. The types of personal information we may collect include:

• Identity information: Your first name, last name and, where applicable, the name of your organisation.
• Contact information: Email address, phone number and postal address where provided.
• Booking information: Pickup and drop-off locations, travel dates and times, flight numbers, passenger count and any special requests or requirements.
• Payment information: Credit or debit card details processed securely through our payment provider (Stripe). We do not store full card numbers on our systems.
• Account information: Username and hashed password if you create an account on our website.
• Communication records: Emails, SMS messages and phone call notes where relevant to your booking or enquiry.
• Technical information: IP address, browser type, device information and website usage data collected automatically when you visit our website.

We collect personal information through the following means:

• Directly from you when you make a booking online at sevenstarlimo.com.au, by phone, by email, create an account, submit a contact form or communicate with us.
• Automatically through cookies and similar tracking technologies when you visit our website. See Section 7 for details.
• From third parties such as corporate accounts who book on behalf of passengers, travel agents or event coordinators acting as your representative.
• From publicly available sources such as flight tracking services used to monitor arrival times for Melbourne airport pickups.

Where practicable, we collect personal information directly from you. If we collect your information from a third party, we will take reasonable steps to inform you that this has occurred.

We use your personal information only for the purposes for which it was collected, or for directly related purposes. These include:

• Processing, confirming and managing your SevenStar Limo booking.
• Contacting you about your booking, including sending confirmations, driver details and journey reminders.
• Providing and improving our Melbourne chauffeur and limousine services.
• Processing payments and issuing invoices or receipts.
• Responding to enquiries, complaints or feedback.
• Sending service-related communications and, with your consent, promotional information about SevenStar Limo offerings.
• Complying with our legal obligations under Victorian and Australian law.
• Analysing website usage to improve the user experience at sevenstarlimo.com.au.

SevenStar Limo does not sell, rent or trade your personal information. We may disclose your information to third parties only in the following limited circumstances:

• Assigned drivers: Your name, phone number, pickup location and relevant booking details are shared with your assigned SevenStar Limo driver to fulfil the booking.
• Payment processors: Your payment details are passed securely to Stripe for transaction processing. Stripe is bound by its own privacy policy and PCI-DSS security requirements.
• IT and hosting providers: Our website and booking system are hosted by third-party infrastructure providers under data processing agreements that require them to protect your information.
• Legal requirements: We may disclose your information if required to do so by law, court order, or a regulatory authority.
• Corporate bookings: If your booking was made by a corporate account holder, relevant booking details may be shared with that account holder for billing and reconciliation purposes.

We do not disclose personal information to overseas recipients except where our hosting or processing infrastructure operates overseas, in which case we take reasonable steps to ensure equivalent privacy protections are in place.

SevenStar Limo takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:

• HTTPS encryption for all data transmitted through sevenstarlimo.com.au.
• Hashed and salted password storage — we never store passwords in plain text.
• Payment card data is handled entirely by Stripe (PCI-DSS compliant) and is not stored on our servers.
• Access to personal information is restricted to staff who need it to perform their duties.
• Regular security reviews of our website and booking systems.

Despite these measures, no method of data transmission or storage is completely secure. If you have reason to believe your information has been compromised, please contact us immediately at info@sevenstarlimo.com.au .

Our website uses cookies and similar technologies to improve your browsing experience and analyse how the site is used. A cookie is a small text file stored on your device by your browser.

• Essential cookies: Required for the website to function, including session management and CSRF protection for forms. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with sevenstarlimo.com.au (e.g. pages visited, time on site). We use anonymised, aggregated data only.
• Preference cookies: Store your settings and preferences to improve your experience on return visits.

You can control or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect some functionality of the website. We do not use advertising or third-party tracking cookies.

Under the Australian Privacy Act 1988, you have the following rights in relation to your personal information held by SevenStar Limo & Chauffeur:

• Access: You may request a copy of the personal information we hold about you.
• Correction: If you believe information we hold is inaccurate, incomplete or out of date, you may request we correct it. You can also update your details directly through your account profile.
• Deletion: You may request that we delete your personal information, subject to our legal and contractual retention obligations.
• Opt-out of marketing: You may unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.
• Complaints: You may lodge a complaint about how SevenStar Limo has handled your information. See Section 10.

To exercise any of these rights, please contact us at info@sevenstarlimo.com.au . We will respond within 30 days. In some cases we may need to verify your identity before processing a request.

SevenStar Limo retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

• Booking and transaction records: 7 years, as required for tax and financial record-keeping under Australian law.
• Account information: For the duration your account is active. If you delete your account, your personal data is removed within 30 days, except where retention is required by law.
• Communication records: 2 years from the date of last contact, unless the communication relates to a booking or dispute.
• Website analytics data: Anonymised and aggregated. Not subject to individual retention limits.

When personal information is no longer required, SevenStar Limo takes reasonable steps to destroy or de-identify it securely.

If you have a question, concern or complaint about how SevenStar Limo handles your personal information, please contact us in the first instance:

Email: info@sevenstarlimo.com.au
Phone: +610483841489
Post: Privacy Officer, SevenStar Limo & Chauffeur, Melbourne, victoria

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

This Privacy Policy was last updated in January 2025. SevenStar Limo reserves the right to update it at any time. The current version will always be available at sevenstarlimo.com.au/privacy/ . Continued use of our services after a policy update constitutes acceptance of the revised policy.